Returns & Exchanges

Returns and Exchanges Policy

At Los Cabos Seafood Bar, we take pride in our seafood and want you to be completely satisfied with your meal. Because our products are freshly prepared and perishable, our return and exchange policies are as follows:

1. Order Errors or Missing Items

If you receive an incorrect item or are missing an item from your order, please call us immediately at (254) 213-4488.

We will gladly correct the mistake by preparing the missing or correct item for pickup, or we will issue a refund or store credit for the affected item ONLY.

2. Food Quality Issues

If you are unsatisfied with the quality or preparation of your food, please contact us immediately upon discovering the issue.

We may ask that you return the uneaten portion of the dish to the restaurant so we can evaluate the issue with our kitchen team.

Depending on the situation, we will offer a replacement item, store credit, or a refund at the discretion of management. We cannot process refunds or replacements for items that have been fully consumed or are reported after the day of purchase. NO REFUNDS ON SEAFOOD ITEMS.

3. Cancellations and Abandoned Orders

As noted in our Terms and Conditions, once food preparation has begun, orders cannot be canceled for a refund.

Orders that are not picked up within 2 hours of the scheduled pickup time will be discarded for food safety reasons, and no refunds will be issued for these abandoned orders.

4. Refund Processing

Any refunds issued will be processed back to the original credit or debit card used for the online purchase. Please allow 3 to 5 business days for the funds to appear on your bank statement, depending on your financial institution's processing times.